Terms and Conditions

Terms and Conditions for Returns and Exchanges

Thank you for choosing to shop with us! We appreciate your trust and are committed to providing you with high-quality products and a seamless shopping experience. We understand that sometimes things don’t go as planned, and we want to make returns or exchanges as easy and transparent as possible.

  1. Free Returns for Defective Products

Your satisfaction is our priority. If you receive a product that has any defects, we are more than happy to provide you with a free return.

  • What to do: Simply send a clear picture of the defective product to our WhatsApp number, and we’ll guide you through the return process.
  • Cost: We will cover the return shipping, so you won’t have to worry about any extra fees.
  • Resolution: Once we’ve confirmed the defect, we will either send you a replacement or offer a full refund.
  1. Change of Mind Returns

We understand that sometimes you might change your mind about a purchase, and that’s okay! You can return your product within 30 days under the following conditions:

  • Product Condition: The item must be in its original, unopened packaging and in perfect condition, just as you received it.
  • Shipping Cost: In this case, you will need to cover the shipping cost for the return.
  • Refund: Once we receive the product and verify its condition, we will issue a refund. Please note that shipping fees are non-refundable.
  1. How to Initiate a Return

We’ve made it easy for you to initiate a return or exchange:

  • Via WhatsApp: If you encounter any issues or defects, simply send a picture of the product to our WhatsApp number, and we’ll take it from there.
  • By Email: For general returns or inquiries, you can also email us at [Your Email Address] with the subject line “Return Request.” Please include your order number and reason for return.

Additional Notes:

  • Returns and exchanges are accepted within 30 days of your purchase.
  • We will not accept returns for items that have been opened, used, or damaged due to improper handling.
  • Refunds will be processed to the same method of payment used during the purchase after the returned item has been reviewed.

We value your satisfaction and aim to make every part of your shopping experience smooth and enjoyable. If you have any further questions or need assistance, don’t hesitate to reach out!