Refund policy

Return & Refund Policy – Cash on Delivery Orders

For orders paid via Cash on Delivery (COD):

All refunds are processed exclusively via digital wallet or Instapay.
Once the return is processed, the refund will be credited directly to the customer’s digital wallet.
Cash refunds are not available under any circumstances.

A signature is required upon receipt of the shipment.
All packages are insured during transit from Sekem.com to the delivery address against theft and accidental damage. Once signed for, the package is no longer insured by Sekem.
We ship using R2S and Egypt Express within Egypt.
Estimated delivery times are guidelines only, starting from the dispatch date. Sekem is not responsible for delays caused by customs clearance or other external factors.
Sekem reserves the right to apply additional shipping charges for deliveries to remote areas.

To cancel an order or request a return, please visit our Contact page and follow the instructions to submit your request.
If your order has already been shipped, it must be received first before the return process can be initiated.
All refunds after shipment will be processed electronically only via digital wallet or Instapay.